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Regulation E sets forth the legal framework for investigating alleged unauthorized electronic fund transfers (EFTs) and providing provisional credit to accountholders within specific deadlines. Do you know that your institution is obligated to provide provisional credit even when an accountholder won’t file a police report or otherwise cooperate with you? However, your institution isn’t required to provide provisional credit if the accountholder won’t sign a simple written statement regarding the alleged unauthorized EFT. These nuances and other unique requirements of Reg E can be confusing. Join us to learn how to properly manage alleged unauthorized EFT investigations and provide provisional credit in compliance with Reg E.
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