Card Services/New Accounts Specialist

Central Maine FCU is hiring a Card Services/New Accounts Specialist at its Lewiston location.

Summary:

To assist members and potential members with their credit union needs by explaining services; setting up new accounts; and responding to problems; as well as issue, block, renew, and research credit and debit cards.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Process approved credit/debit card applications; order cards and set up member files, verify accuracy of cards issued and sends cards to members.
• Provides members with information and direction regarding their account status, request, payments and rights and obligations associated with the account.
• Opens and closes new and existing accounts, including certificates and IRAs, answers questions about products and services and resolves problems that are within their authority to resolve.
• Assists members with applications for MARTY, debit cards, and direct deposit.
• Assists members with questions about their accounts and how products and services work.
• Other duties as assigned.

Qualifications:

The ability to work independently, as well as, in a team environment is key. Experience in debit and credit cards as well as IRA’s is recommended but not required. We will train the right candidate. Work involves much personal contact with others inside and/or outside the credit union for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretions, requiring diplomacy and tact in communication.

Education and Experience:

A high school education with one to three years of similar or related experience.

Benefits:

We have a full benefits package, including health, dental and vision insurance. 401k with up to a 6% employer match. Holidays and a PTO plan. Hours are Monday through Friday 8:00 am to 5:00 pm. Interested candidates should send resume to Elaine Roy, Vice President of Financial Services at eroy@centralmainecu.com, or by mail to 1000 Lisbon Street, Lewiston, ME 04240