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Member Service Center Representative

November 25, 2024

Evergreen CU is hiring a Member Service Center Representative at its South Portland (Broadway) location.

Evergreen CU is seeking a highly motivated and organized individual to join our team as an Associate Member Service Center Representative (call center). The role of the Associate Member Service Center Representative is versatile. Evergreen CU (ECU) has been chosen as one of the Best Places to Work in Maine for the past 8 years running. At ECU you can build a career path and make lots of friends while doing it. We have fun! We are looking for a self-motivated individual whose adept in listening, finding solutions, and cross-selling the features and benefits of our products and services to members and potential members. Prior experience in customer service is paramount and call center experience is preferred. Episys knowledge is preferred, but not required.

The role of the Associate Member Service Center Representative responds to members via phone, email, chat, and online. They resolve problems, clarify issues, and escalate more in-depth requests to specialists. There is a high level of communication between members and branch staff. Assists in monitoring call center activities to ensure they follow established credit union policies and procedures.

This would be a great opportunity for you, if:

  • You are a great listener and can remain patient and courteous in sometimes stressful situations.
  • You enjoy technology, problem solving and product promotion.
  • You love communicating with others in a positive manner.
  • You have a winning personality and can excite members with new solutions to enhance their lives.

We offer an excellent compensation and benefit package that includes medical insurance, dental insurance, vision insurance, 401(k) with match, PTO, paid holidays, short-term and long-term disability insurance, and education assistance.

This position reports to the Assistant Vice President, Member Service Manager. Resumes may be sent to Cathy Lestage, Vice President of Human Resources at clestage@egcu.org.

EOE