AVP of Member Services

Maine Family FCU is hiring an AVP of Member Services for its Lewiston and Auburn locations.

This position will manage the Administrative and Member Services activities of the credit union. This includes overseeing and directing the Member Services staff at both the Main office in Lewiston and the Branch office in Auburn. This position will have a physical presence at both locations each week.

We are looking for an experienced and motivated individual with a passion for helping others learn and grow. The ideal candidate will have good leadership skills, excellent communication skills, be organized, and able to multitask.

Candidate must also enjoy working with people and believe in the Credit union philosophy of ‘People Helping People.’ The candidate must also be reliable, have good verbal and written communication skills, must maintain a high level of confidentiality, and be able to work in a team environment.

Essential Duties and Responsibilities:

• Accountable for exceptional member service and working collaboratively to ensure strategic goals are met.
• Create, or assist in the creation of, policies and procedures for the member service function. Ensure that policies and procedures reflect external rules and regulations and are communicated to, and implemented by, all staff.
• Schedule staff to ensure adequate coverage for efficient operation.
• Identify areas for improvement, changes in procedures, new developments, or changes in services or products. Keep staff up to date on trends and general credit union information.
• Maintain a highly motivated and well-trained staff while maintaining effective employee relations.
• Answer routine questions on products and services, policies and procedures, or rules and regulations.
• Address technical and operational questions or problems from credit union staff and make appropriate referrals, recommendations, and suggestions.
• Ensure staff is completing required training set by the training programs.
• Provide back-up assistance in Member Services. May function as a MSS on an as needed basis.
• Evaluate job performance to ensure quality of work and services to members meets the standards of the credit union.
• Conduct interviews and hire Member Services staff.
• Two to five years of similar or related experience is required.

Credit union experience is preferred.

Hours are Monday through Thursday 8:30am-5:00pm and Friday 8:30am-6:00pm.

Maine Family FCU offers a competitive wage, a comprehensive benefits package, and a great working environment. Equal Opportunity Employer (EOE).

Apply online at our website www.mainefamilyfcu.com or send resumes to:

Maine Family Federal Credit Union
Attn: Christine Clabby, SVP/CHRO
555 Sabattus Street
Lewiston, ME 04240

Or email to: cclabby@mainefamilyfcu.com