Contact Center Representative II

Are you the Representative we’re searching for? Someone who is committed to making a difference in our members’ lives. At Atlantic, we’re convinced that extraordinary people are the heartbeat of the communities we cherish. If you’re someone who thrives on phone conversations and navigates texting or email with ease, then this message is for you.

Every single day, through a variety of communication methods, this role is all about providing our members with information, advice, and solutions that make a difference.

Welcome to the central hub of Atlantic FCU—where all incoming calls and chats find their answer. As a Contact Center Representative II, you’re not just answering questions; you’re an expert in our products and services, utilizing your prior experience within the financial industry to enhance the department and members as a subject matter expert. Whether it’s managing transactions, responding to balance inquiries, maintaining debit cards, recommending our products and services, or adeptly resolving account issues, you do it with a blend of friendliness, speed, and impeccable accuracy.

Apply:

Ready to create exceptional member experiences? Join us. Let’s make a difference together! To see why Atlantic is a great place to work, check out our video! Click here to apply.

Atlantic is proud to be an Equal Opportunity Employer

• It is our preference that you have at least one year of similar or related experience.
• Prior experience within financial institutions (banks/credit unions).
• Excellent verbal and writing skills required.
• Proficiency in computer software and online platforms is essential. Navigating complex member inquiries and working autonomously are crucial for success. Genuine interest and understanding of our products and services, along with a commitment to daily use, ensure member satisfaction. Each day is an opportunity to make a positive impact and help our members. Note that occasional Saturday commitments may be required.