Member Experience Specialist I

When we say Specialist, we mean it. We are looking for someone special. Atlantic firmly believes that it takes great people to support the communities we serve. If you love being on the phone and can text or email chat with ease, keep reading. Every day, using our various communication channels, this position delivers information, suggestions, and solutions to our members. Our Member Experience Specialists provide a high level of prompt, efficient, and enthusiastic service.

For some, customer service is a calling. If you are someone who draws energy by connecting and helping people, then you should apply today. Helping members do better is our mission.

We offer competitive pay, and are quite proud of our comprehensive benefits package, which includes providing the resources and opportunities to support your career growth. Atlantic is results-focused with a strong performance culture and a belief in work-life harmony.

If you possess the skills to excel, then this an opportunity to work with a strong, locally managed financial institution. To learn more about Atlantic, visit our website at www.atlanticfcu.com. To see why Atlantic is a great place to work, check out our video! Reviews will begin immediately and continue until filled.

Atlantic FCU is proud to be an Equal Opportunity Employer

Proficiency in operating computer software and online platforms is essential. The ability to navigate complex member inquiries and work autonomously are crucial for success in this role. Additionally, it is important to have a genuine interest in and understanding of our products and services, as well as a commitment to using them daily to ensure member satisfaction. Each day presents an opportunity to make a positive impact and help our members do better. Please note that this position may require occasional evening and Saturday commitments.

It is our preference that you have at least a year or more of similar or related experience. In addition to your outstanding verbal communication skills, this role requires excellent writing abilities.