Training on how to provide a “WOW” telephone member experience

Many members still prefer to call the credit union and talk with a "live" person for assistance. Exceptional member service delivered by telephone is critical to your business image and success and is what sets credit unions apart from other financial institutions. In only a few seconds, callers get an impression of your credit union based on the voice at the other end of the line, which is why your League has created a training dedicated to developing your Telephone Service and Sales skills.

This in-person training opportunity will be presented on Friday, March 16, from 10:00 a.m. to 3:30 p.m., at the Credit Union Service Center in Westbrook. The training will cover telephone etiquette, including dealing with a difficult member, tips/tricks to remember, and the do’s and don’ts for every interaction.

Register today for this important training on telephone service and sales and improving your member experience over the phone. Click here to sign up, or email Jane Thomas.