Module Four of the Certified Teller Two training to cover effective listening strategies and knowing your products

March 28, 2018

No matter where you are located, the Certified Teller Specialist Webinar Series allows you to complete your certification from the comfort of your own workspace, at your own pace.

For $329, you will have full access to all five modules of the Certified Teller Specialist Two series. Join us for each live session on the dates below, or access the recordings at a later date – the choice is yours!

It's all about Service and Sales in Part Two! The five modules cover the following objectives:

  • RECORDING: Module 1: Delivering Excellent Service; Importance of Member Loyalty; Stigma of the Word “Sales”; Understanding the Messages You Convey; Overview of Communication Styles
  • RECORDING: Module 2: Overview of Professionalism; Appearing Confident; Managing Your Professional Image
  • RECORDING: Module 3: Dealing with Complaints; Conflict Resolution Styles; Diffusing Unhappy Members; Emotional Intelligence
  • NEXT LIVE SESSION: Monday, April 2, 2018, 10:00 a.m. to 11:00 a.m. – Module 4: Effective Listening; Asking the Right Questions; Knowing Your Products; Understanding Demographics
  • UPCOMING SESSION: Monday, April 9, 2018, 10:00 a.m. to 11:00 a.m. – Module 5: Conveying Features and Benefits of a Product or Service; Cross-Selling; Overcoming Objections; Importance of Member Follow-Up


To register for the Certified Teller Specialist Two Webinar Series, click here. Upon enrollment, a written assignment will be sent to you to complete in advance of the webinar.

Questions? Contact your League’s Director of Education Jane Thomas.