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Frontline staff are the face and voice of your financial institution. Along with processing transactions and assisting accountholders, they have specific policies, procedures, and processes to follow – many of which are designed to comply with legal and regulatory requirements. This webinar on Tuesday, January 30, from 3:00 P.M. to 4:30 P.M., will provide the who, what, where, when, and why of the frontline’s tasks to explain how compliance interconnects with specific duties and responsibilities.
For those participating in this webinar, you can expect to cover:
- Which disclosures must be provided and when?
- Why are CIP, OFAC, and BSA procedures so critical to protecting financial institutions and the entire US financial system?
- Includes upcoming requirements for business accounts (beneficial ownership)
- Responsibility for forged endorsements, forged signatures, and unauthorized electronic transactions and best practices to avoid them
- Required steps when an accountholder claims there was a fraudulent transaction
- How upcoming regulations will affect your institution’s remote deposit capture liability
- Responsibility for verifying identities and securing sensitive information
After participating in this webinar, attendees will receive: An error resolution summary and timeline for checks and plastic cards; identity theft red flags list; matrix of laws and regulations affecting frontline compliance; employee training log; and a quiz you can administer to measure staff learning and a separate answer key.
This webinar is offered through the League's partnership with the CU Webinar Network. For more information or to register, please click here.