Are you providing your members with a “WOW” telephone experience? You will after this training!

Many members still prefer to call the credit union and talk with a "live" person for assistance. Exceptional member service delivered by telephone is critical to your business image and success and is what sets credit unions apart from other financial institutions. In only a few seconds, callers get an impression of your credit union based on the voice at the other end of the line, which is why your League has developed a training dedicated Telephone Skills.

This in-person training opportunity will be presented on Wednesday, February 7, from 10:00 A.M. to 3:30 P.M., at the Credit Union Service Center in Westbrook. Led by Jane Thomas, your League’s Director of Education, the training will equip you with the tools necessary to provide “WOW” telephone service. Jane will cover telephone etiquette, dealing with a difficult member, tips/tricks to remember, and the do’s and don’ts for every interaction.

Register today for this important training aimed at developing your telephone skills and improving your member experience over the phone. Click here to sign up, or email Jane Thomas for more information.