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*Cancelled as of 12.11.23*
Service Foundations
Time: 9:00 am – 4:00 pm, lunch included
Cost: $250.00/$195.00 for CUs under $50 Million
Location: Maine Credit Union League, 2 Ledgeview Dr., Westbrook
The Maine Credit Union League is pleased to announce a new training program. In Service Foundations, attendees will discuss the importance of creating positive service behaviors within their institution and with their members. After identifying the behaviors of good customer service, participants will build a foundation of skills to build rapport, trust, empathy, and active listening. Attendees will bring these behaviors together to show accountability and how it factors into the service experience.
Objectives:
- Identify the difference between empathy and sympathy
- Determine behaviors that lead to building connections
- Identify factors that build trust and mistrust
- Determine what accountability sounds and looks like
- Identify the differences between blame and accountability
- Identify characteristic of active listening
- Define the difference between hearing and listening
- Define customer service
- Identify critical customer service behaviors
Register
Please complete and submit the form below to register for this event. You will be placed on a waiting list if the number of attendees for your reservation is greater than the number of seats available.
Registrations are closed for this event.