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Teller

April 3, 2025

Casco FCU is hiring a Teller at its Gorham location.

Tellers are expected to be knowledgeable of our full range of financial products and services and refer those to our members as appropriate, while consistently striving to make our team successful. The successful candidate will have a positive, friendly, professional attitude and appearance to help build and maintain solid member relationships. Attention to detail, cash handling experience, excellent organizational skills, computer proficiency, flexibility in scheduling, and a strong work ethic are required. Previous experience with cross-sell goals and an ability to work independently in the absence of direct supervision are a plus! Reliable transportation is a must since this position may require travel to other branches as the workload requires.

Competencies:

  • Adaptability/Flexibility – adapts to change, is open to new ideas, takes on new challenges
  • Initiative – takes action, operates as a pro-active self-starter, acts on opportunities to improve
  • Integrity/Ethics – deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values
  • Interpersonal Skills – has good listening skills, able to resolve member service issues in a professional manner
  • Productivity – manages time well, handles information flow well, accepts accountability, meets accuracy standards
  • Teamwork – promotes a team atmosphere, selflessly pitches in, shares information, partners well with others, willingly assists co-workers and share responsibilities

Accountabilities:

  • Answers confidential inquiries related to member accounts
  • Cross-sell a variety of financial products and services that benefit members
  • Conducts transactions accurately and in compliance with established credit union policies and procedures
  • Understands the Bank Security Act policies and procedures
  • Maintains acceptable cash balancing record
  • Demonstrates high level of accuracy and efficiency when conducting transactions

Customer Experience:

  • Provides the highest level of member service
  • Ability to meet cross-sell goals by offering members information on additional products and services
  • Demonstrates ability to handle routine service issues independently
  • Refers customers to the appropriate staff for more advanced problem resolution
  • Assesses member needs and delivers services or refers to other team members in accordance with credit union strategy
  • Contributes to the overall sales growth of the credit union
  • Performs additional duties as requested

Education Requirements:

High school diploma or equivalent.

How to Apply:

If you are ready to work with a great team and have some fun, please send a letter of interest along with your resume to support@cascofcu.com. Casco FCU offers a competitive wage, comprehensive benefit package, and a great working environment! Equal Opportunity Employer (EOE)