Senior Vice President, Member Experience

Maine Savings FCU has an immediate opening for the position of Senior Vice President, Member Experience at its Hampden location. In conjunction with the Chief Experience Officer, the SVP Member Experience will provide leadership to the branch network and member service center regarding sales and service delivery, lending support, team performance reviews, salary and wage recommendations, coaching for performance improvement and professional development, operations and procedures.

Responsibilities for this position include:

• Guide and develop retail managers and staff in the effective leadership of their individual teams. Understand and apply Maine Savings policies, procedures and standards in regard to member experience, sales excellence, supervision, and compliance to ensure maximum productivity of all staff members.
• Serve as a coach and resource to the Retail and Member Service Center staff in their sales and member service efforts.
• Drive and administer the monthly sales campaigns to ensure continual retail growth by the retail division. Work with the branch managers and Chief Retail Officer to identify and execute on sales opportunities.
• Have expertise in the lending process to support retail lending staff as necessary.
• Advocate for and work in a collaborative environment with the Lending Division to support the retail staff and members in advancing loans and loan products to serve member needs.
• Works in collaboration with the retail team towards the achievement of business development and community activity goals by having the retail staff conduct networking, calling, onboarding and visiting existing and potential members. Provides other tactics as needed.
• Assist retail banking with developing and implementing financial literacy initiatives.
• Ensure quality and consistency of the credit union’s sales, operational, and service expectations across entire branch network to maximize the member experience.
• Serve as a resource to the operational staff for the delivery of support to the branches and members to have an organizational wide synergy for positive member experience and employee productivity.
• Represent Maine Savings in the communities it serves by participating in civic/community organizations and representing Maine Savings in the community to assist in brand awareness and supporting Maine Savings mission of being a dedicated and responsible corporate citizen and to support business development.

Requirements:

We are seeking someone with superior verbal and written communication skills and demonstrates creativity, flexible foresight and mature judgment in anticipating and solving problems and in dealing with a variety of situations where limited standardization exists. Strong leadership skills are preferred. A bachelor’s degree in a related field, which may include Business, Finance, Accounting or other related field is required; a Master’s degree is preferred.

Benefits:

Maine Savings offers an excellent compensation package as well as the opportunity to thrive in a challenging, fun, and exciting environment. Maine Savings also offers health insurance, dental and vision insurance, 401k with company match, paid holidays, a generous paid time off program, employee referral program, employee discounts, continuing education and student debt relief programs, longevity bonuses, and more!

Apply:

Candidates interested in this position can apply through the Careers link of the Maine Savings website: mainesavings.com.

We are a growing modern financial institution offering members a full range of financial services. With over 38,000 members and nearly $800,000 in assets, Maine Savings is among Maine’s largest credit unions. With 12 branches, over 170 employees, and state-of-the-art technology, Maine Savings is committed to providing its members in-person service and modern conveniences. Founded in 1961 by employees of the Bangor and Aroostook Railroad Company, Maine Savings continues to serve its membership as a federally insured not-for-profit credit union.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)