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Maine State CU is hiring a Retail Training Specialist at its Augusta location.
Description:
Retail Training Specialist – Inspire, Develop, and Drive Excellence!
Are you passionate about helping others grow and perform at their best? We’re looking for a dynamic Retail Training Specialist to lead impactful training initiatives that elevate our retail teams. If you love coaching, reinforcing a strong learning culture, and making a difference every day, this opportunity is for you!
What You’ll Do:
- FacilitateImpactful Training: Lead individual and group training sessions, delivering engaging content that strengthens skills in service, sales, operations, and compliance.
- Champion Employee Growth: Design and deliver training programs that enhance job performance and align with MSCU’s vision, mission, and goals.
- Drive Operational Excellence: Ensure team members are fully equipped to deliver outstanding service through strong onboarding and continuous learning initiatives.
- Collaborate for Success: Partner closely with retail managers to assess training needs, refine programs, and track employee progress to fuel team success.
- Innovate and Improve: Identify new opportunities to enhance training effectiveness and support organizational growth through fresh ideas and solutions.
Why You’ll Love It:
- Leadership With Purpose: Your work directly shapes the success of our frontline teams and elevates the member experience.
- Continuous Growth: Be part of a culture that values development and offers endless opportunities for professional advancement.
- Impactful Contribution: You’’ play a key role in creating a high-performing, service-driven organization.
- Collaborative Environment: Join a team that supports innovation, recognizes hard work, and celebrates wins together.
*PLEASE NOTE: THIS IS AN ON-SITE, IN-PERSON POSITION. CANDIDATE MUST RESIDE IN STATE OF MAINE*
Qualifications:
Qualified Candidates Bring:
- Training and Branch Operations Expertise: 2-3 years of experience in retail financial services and 1-2 years in training or teaching roles.
- Strong Communication and Facilitation Skills: Ability to engage and inspire audiences of all sizes with clarity and professionalism.
- Passion for Teaching and Services Excellence: Deep understanding of financial services and a drive to help others succeed.
- Organization and Adaptability: Ability to juggle multiple priorities in a fast-paced environment while maintaining a sharp focus in details.
- Tech-Savviness: Proficiency with MS Word, MS Outlook, eLearning platforms, and training technologies.
Want to make a real impact and be part of something bigger? Let’s build something great – together. Apply today!
Benefits of Employment with Maine State CU:
In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.
We are also proud of the benefits we offer:
- Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 100%
- HSA – generous employer contribution
- Employer-funded HRA
- Employer-subsidized dental and vision insurance
- 100% employer paid – life, short-term disability, and long-term disability insurance
- Accident insurance
- Competitive wages and annual evaluations with compensation adjustments
- Generous 401(k) employer match, plus annual discretionary contribution
- Generous PTO with immediate PTO accruals + 8 hours of birthday PTO & 12 paid holidays
- Paid parental leave
- Education reimbursement – up to $5,000 annually for undergraduate & $10,000 annually for graduate degree
- Opportunities to volunteer in our local communities
- 100% employer-paid Employee Assistance Program (EAP), which includes 6 free mental health sessions
- Wellness reimbursement of up to $150
- Free coffee, tea, and hot chocolate and an abundance of food