Lending Expert – Sales

Downeast CU is hiring a Lending Expert – Sales to report to the Director of Lending Sales.

Downeast CU is hiring a Lending Expert | Sales. This position will report to the Director of Lending Sales and can be a remote position, hybrid, or based at one of the credit union’s eight branch locations.

Summary

The Lending Expert is responsible for a high volume of consumer loan applications from current and new members. This sales-oriented position is built on a foundation of relationship building by offering exceptional loan experiences to members and potential members by taking a tailored and consultative approach with each individual member. Lending Experts work directly with applicants who apply for a loan through all available channels (online, email, phone, virtual from branch, etc.). This position demonstrates a highly motivated, positive, outgoing personality with a strong emphasis on ethics, sales and results orientation. Lending Experts must consistently demonstrate the ability to think independently, outside the box, by effectively responding to each individual member’s unique situation.

This position commands a thorough knowledge of the lending process from application to closing to ensure maximum funding rates. Is fully knowledgeable of all credit union products and services and is able to confidently offer appropriate solutions to fit member’s needs.

Duties and Responsibilities:

• Assumes responsibility for effective and consistent performance to achieve assigned loan goals
  • Inputs accurate and descriptive consumer loan applications uncovering additional sources of income or collateral if needed.
  • Confidently reads credit bureau reports to recognize opportunities for offering DECU loans or other products that will benefit the member.
  • Maintains a thorough understanding of all credit union products and offers appropriate products to meet each member’s unique needs.
  • Consistently meets high volume of loan production and product sale goals.
  • Uses ethical judgement during every member’s loan process. Regularly follows up with approved members to help them through the process.
• Assumes responsibility for establishing and maintaining professional business relationships.  
  • Conduct loan interviews to determine needs and recommend available products.
  • Ability to counsel members for future lending if a loan is unable to be granted, this includes coaching the members and setting milestones to help them achieve their goals.
  • Ability to build professional relationships with each member and become their trusted financial partner, promoting repeat business and referrals of friends or family.
  • The ability to ask conversation promoting and sales-producing questions.
  • Delivers quality service using all forms of communication.
  • Coach members by using credit score enhancement tools; educate members on how risk-based pricing works and how they can get the best rate in the future.
  • Contacts dealers, private party sellers, and other financial institutions to help applicants obtain necessary information for completing their loan.
• Assumes responsibility for establishing and maintaining effective coordination and working relations with DECU personnel.
  • Exhibits respect and professionalism with Down East Credit Union personnel.
  • Collaborates and problem solves with coworkers.
  • Works closely with loan processors and underwriters to ensure members’ needs are met.
• Assumes responsibility for related duties as required or assigned
  • Maintains understanding of loan policy, products, and services.
  • Provides feedback on daily duties to promote process improvements.

Benefits Include:

• Personal paid time off
• 11 paid holidays per year
• Paid 3-day weekends in months without a federal holiday falling on a Monday or Friday
• Paid birthday off
• 5% 401k contribution match
• 80% paid health insurance premiums
• 100% paid dental insurance premiums
• 100% paid life & disability insurance premiums
• Paid training,education, and certifications
• Health club reimbursement
• Loan discounts
• Elective employee-paid benefits
• Colonial life accident, critical care, cancer & life insurance
• Colonial life income protection
• Anthem vision
• Patriot auto insurance
• Patriot life insurance

Downeast offers a base salary and generous incentives for this Sales based position and the opportunity to grow in a fast-paced and fun environment.

We Are Seeking Candidates With:

• Education
  • High school diploma or equivalent (GED)
• Experience 
  • Two to four years of similar or related experience preferred.
• Required Knowledge
  • Knowledge of credit union products and services, policies, and
    procedures.
  • Knowledge of credit union computer software, including Microsoft Office.
  • Knowledge of Lending rules and regulations.
  • Comprehensive understanding of direct lending procedures.
  • Knowledge of credit union practices culture, rules, and regulations.
• Skills
  • Excellent communication and public relations skills.
  • Must be able to work with frequent interruptions while multi-tasking for accuracy with time limitations.
  • Ability to analyze accounts.
  • Ability to express ideas effectively and speak clearly.
  • Ability to use correct grammar, punctuation, and spelling.
  • Ability to follow instructions and respond to management directions.
  • Ability to assess multiple tasks or issues which are competing for a limited amount of time or resources and effectively determine the order in which each will be addressed, ability to set priorities, and to track both complete and incomplete activities.
  • Attentive to detail.
  • Well organized.
  • Ability to assist others.

TO APPLY, PLEASE FORWARD A RESUME AND COVER LETTER TO:

Matthew Fleming, CFO & SVP of Administration at humanresources@downeastcu.com

No phone calls or recruiters, please.