Serving Members Over the Phone: The Do’s and Don’ts

Servicing members over the phone can be challenging, but is just as important as any given face-to-face conversation. Although many credit unions give members the option to use online services, many members still prefer to call the credit union and talk with a "live" person for assistance. If you or someone at your credit union could benefit from learning the tricks and trades of exceptional telephone service, join Jane Thomas for the session, Telephone Service and Sales, on Wednesday, July 29, from 9:00 a.m. to 3:30 p.m., at the Credit Union Service Center in Westbrook.

Exceptional member service delivered by telephone is critical to your business image and success. In only a few seconds, callers get an impression of your credit union based on the voice at the other end of the line. Service with a smile applies even over the phone!

Click here to register; email Jane Thomas; call your League’s Member Services at 800.442.6715.