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The League is pleased to launch another new training program, Service Foundations, taking place at the Credit Union Service Center on May 25 from 9:00 am – 4:00 pm. Participants will discuss the importance of creating positive service behaviors within their institution and with their members.
After identifying the behaviors of good customer service, participants will build a foundation of skills to build rapport, trust, empathy, and active listening. Attendees will bring these behaviors together to show accountability and how it factors into the service experience.
Class Objectives:
- Identify the difference between empathy and sympathy
- Determine behaviors that lead to building connections
- Identify factors that build trust and mistrust
- Determine what accountability sounds and looks like
- Identify the differences between blame and accountability
- Identify characteristic of active listening
- Define the difference between hearing and listening
- Define customer service
- Identify critical customer service behaviors
How to Register
Visit the League’s website to register for this course. The cost to attend is $250 per person/$195 per person for credit unions under $50 million in assets. Lunch will be included.
If you are unable to attend the session on May 25, the course will be held again later this year.