Become a Pro at Conflict Resolution

When a heated situation arises with a member, do you have the skills to cool it down quickly? Difficult situations and members do and will happen. Fill your professional toolbox with knowledge on how to settle conflict like a pro. Please join Jane Thomas, your League’s Director of Education for the course, Credit Union Professional - Difficult Members and Conflict Resolution on Wednesday, May 20, from 9:00 a.m. to 3:30 p.m., at the Credit Union Service Center in Westbrook.

Attendees will address why some people are more difficult than others and review emotional maturity and how it impacts the way you handle yourself under stress. You will also learn the skills you need to work with difficult personality types in a professional manner. You’ll also take the time to determine your own conflict-resolution style and cover new tactics to confront conflict.

To register, click here; contact Jane Thomas; or call your League’s Member Services at 800.442.6715.