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NorState FCU is pleased to announce several strategic promotions and job changes, which will enhance its commitment to delivering exceptional services and value to members.
Hannah Cummings has been named Ashland Branch Manager. Cummings is a resident of Ashland and was hired in October of 2021 as a Member Service Advisor. Since July 2022, she has held the position of Marketing Assistant. In her new role, she will be responsible for the in-branch, day-to-day activities assisting members and future members of the Ashland area.
Danielle Hebert has been named Director of Community Engagement. Hebert was hired in March of 2016. During her time at the credit union, she has held various positions including Member Service Advisor, Marketing Coordinator, Consumer Loan Originator and most recently Marketing Director. In her new role, she will be responsible for strengthening the credit union’s community engagement and relationships with community partners, as well as overseeing financial literacy programs, social responsibility initiatives, and charitable giving programs.
In his new role as Chief Experience Officer, SVP of Strategy and Performance, Mark Johnson will seamlessly integrate the responsibilities of both positions, ensuring a cohesive and strategic approach to enhancing the credit union’s member and employee experiences and overall organizational performance. Johnson was hired in November 2023 and has decades of data-driven and people-centric management experience.
John Young has transitioned to the role of Director of Organizational Development. Young was hired in 2020 and has held various positions, most recently serving as the Director of Learning & Development. In this new position, Young will be responsible for optimizing organizational processes, identifying opportunities for efficiency, and ongoing expense management plans through the collection and management of data. He also will assess current back office and frontline processes.
The credit union is thrilled to provide advancement within their organization. These promotions and changes are a testament to the talent and dedication among NorState FCU’s workforce.