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League InfoSight owners, including the Maine Credit Union League, have collaborated to provide valuable tools and resources to member credit unions to assist in implementing a Trusted Contact program. Multiple agencies, including the Consumer Financial Protection Bureau (CFPB) and National Credit Union Administration (NCUA), have encouraged credit unions to permit members to add a Trusted Contact Person to their account as another defense against financial fraud. To aid credit unions, specific resources developed include:
- Trusted Contact Information and Authorization Form
- Model policy
- Model procedures
- Model script
- Frequently asked questions
These resources will continue to evolve and are available to credit unions through InfoSight and CU PolicyPro as a member benefit.
“Our League InfoSight owners truly believe in our collaborative model and are always generous with their time and resources to ensure credit unions have access to timely and relevant resources to navigate operational risk,” shared Glory LeDu, CEO of League InfoSight. “This is just one example of how League InfoSight, its owners, and partners all truly live the mission to empower credit unions.”
Maine member credit unions can access InfoSight directly or via the League’s website. Credit unions can also access these resources through CU PolicyPro, a full policy management system.
“Having the ability to add a Trusted Contact to member accounts will provide credit unions a valuable tool to fight financial exploitation,” added Scott Johnsen, Chief Relationship Officer at the Maine Credit Union League. “I’m proud of the collaboration that was involved in making this solution a reality for credit unions in Maine and across the country. It’s a great example of what our movement can accomplish together to protect our members.”