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Tucker Cole, Chief Executive Officer of Maine State CU, is pleased to announce the promotion of Stephen Wallace to Executive Vice President. Wallace will oversee retail and commercial banking, including branch administration, lending, credit cards, and deposit operations.
“Stephen is a great asset to Maine State Credit Union,” said Cole. “He has been instrumental in our growth over the past several years. His passion for delivering excellent member service is contagious. I look forward to seeing the continued transformation of the organization under his leadership.”
Wallace joined Maine State CU in October 2017 as Vice President of Lending and Branch Administration. In 2018, he built and launched the eBranch call center, which handles over 500 calls a day. He also created efficiencies in the member experience by realigning tasks to allow financial service representatives more time to help members. In 2020, he was promoted to Senior Vice President of Retail.
“Maine State Credit Union has a lot of talented people,” said Wallace. “I look forward to coming to work each day and helping them grow in their roles and learn new ones. I am excited for the challenges to come as we strive to make Maine State one of the best credit unions in Maine.”
Before joining Maine State CU, Wallace ran a consulting firm helping banks and credit unions worldwide build successful sales and service organizations. He has his Master of Business Administration from the University of New Hampshire and lives in Lincolnville with his family.