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Tellers are the face of your credit union—and every interaction is an opportunity to build trust, deliver value, and make a lasting impression. The Teller Development Academy is designed to help tellers do just that. This dynamic, three-part online training program equips tellers with the confidence, skills, and adaptability they need to succeed in today’s fast-paced branch environment.
Whether a teller is brand new to the role or ready to sharpen their expertise, this academy serves as a launchpad for professional growth and teller excellence. The modular program allows participants to complete all three parts to earn their Certified Teller Specialist Certification—the only certified teller series being offered in 2026.
What Sets the Teller Development Academy Apart?
- Modular Programming: Complete all three parts to earn certification.
- Always Evolving: Content is continuously refreshed based on real-time credit union feedback, ensuring relevance and practical impact.
- Celebrate Success: Graduates are recognized with a celebratory lunch—because growth and achievement deserve to be honored!
Program Overview
- Part One – Teller Basics
- Part Two – Service and Sales
- Part Three – Professionalism and Graduation
Meeting Dates (Participants Must Attend All Classes):
February
- 24 and 25
March
- 17 and 18
April
- 9 and 14
May
- 7 (programming on this day includes the in-person graduation ceremony at the Senator Inn in Augusta)
Class Schedule
- Virtual Sessions: 10:00 am – 2:00 pm with a lunch break from 11:30 am – 12:30 pm
- In-Person Course and Graduation Ceremony on May 7: 9:30 am – 4:00 pm (lunch provided)
Virtual sessions will be recorded, allowing participants to catch up if they miss a date or need to join later. Because this is the only certified teller series offered in 2026, credit unions are encouraged to take advantage of the recordings if registering an attendee after the course has begun.
Don’t miss this opportunity to invest in the people who represent your credit union every day. Empower your tellers and strengthen your member experience.
Please visit the League’s website for pricing information and to register.