Chief Community & Public Affairs Officer, Coastal Credit Union

CEO, CU Innovate 

Stacie VanDenBerghe is a nationally recognized credit union consultant and dynamic speaker with more than 25 years of industry experience. She has partnered with boards, CEOs, executives, and frontline teams across credit unions of all sizes, delivering strategies to strengthen leadership, drive growth, and foster innovation.

Andy Janning is a nationally-recognized keynote speaker and storyteller who has served the credit union industry for over 25 years.

He's the author of the books Heroes, Villains, and Drunk Old Men and The Breast Cancer Portrait Project, a national award winner for overall excellence in talent development, a faculty member of America’s Credit Unions Management School, and the producer of one of the largest documentary storytelling projects in credit union industry history.

He’s the creator of Life Over Debt, a groundbreaking national alliance of credit unions helping members heal from the financial trauma of cancer.

Heroes, Villains, and Drunk old men | lessons for your journey
You’re going eleventy-billion miles an hour each day, leading and serving others like a pro while trying to listen well, fight fair, resolve conflicts, build relationships, and be unbelievably awesome. But how do you do all that? How can you keep everybody in your personal and professional lives happy while not completely burning yourself out?  This session has the answers. It will share lessons from a former financial services executive, the most influential storytelling technique ever created, and a motley crew of (formerly) drunk old men.  You'll leave with practical skills that will help you build a company full of heroes, keep the villains at bay, and help you build a brighter future for everyone you serve at work and at home.

Bryan guides and inspires leaders and their organizations to show love, understanding, and appreciation for their customers to create deeper loyalty, greater market share, and way more fun for everyone.

He enjoyed a 20-year corporate career at Hewlett-Packard, McKinsey & Company, and Microsoft. In roles including sales, marketing, alliance management, executive engagement, and communications, he succeeded by using outstanding messaging and communications skills to build relationships and generate results. His corporate years reached their peak running Microsoft’s renowned Executive Briefing Center, then as speechwriter and executive communications lead for the Microsoft Corporate VP running worldwide Customer Support.

Do Your Members  You Enough?
Lessons from the Fortune 50 and the corner store inspire your group to make the most of member interactions, turning first-time buyers into loyal members, fans, and advocates. The former Director of Microsoft’s renowned Executive Briefing Center shares the secrets of member engagement to identify your best members and move more of the rest into your “best” category. Your team will be inspired and will walk away ready to be better in every interaction, with easily implemented tips for communicating more effectively, driving loyalty and listening programs, and creating the right environment to use your members’ best ideas in your strategic and operational planning.

Executive Director, National Credit Union Foundation

Lauren Culp is the Executive Director at the National Credit Union Foundation. As the charitable arm of the U.S. credit union movement, she leads the Foundation to fulfill its mission to improve financial well-being with and through credit unions.

Prior to joining the National Credit Union Foundation, Lauren served for over 5 years as President & CEO at CUInsight.com. Before CUInsight, Lauren led the national Cooperative Trust program at the Filene Research Institute, the non-profit think-tank for credit unions. Lauren started her career at True North Federal Credit Union in Juneau, Alaska.

An accomplished speaker and facilitator, Lauren presents to audiences of all sizes on a variety of topics including financial well-being, community impact, innovation, leadership, and storytelling.

Lauren is a certified Credit Union Development Educator (CUDE) and Filene i3 program alum. An avid traveler, no matter where on the globe she is, you’re likely find Lauren with a cup of coffee in hand.

Lauren will be joining us for a panel session on Friday afternoon with Creighton Blackwell that is moderated by Jennifer Burke.

Harrison Hochman is the co-founder, and CEO of Sparrow, the valedictorian of Stanford’s Graduate Engineering Class of 2021, and a member of Forbes’ 30 Under 30 list. At 13, Harrison raised over $42k dollars to purchase and personally deliver 280 wheelchairs to disabled persons all across South Africa. At 19, Harrison was recognized as 1 of 11 young global leaders in STEM by the esteemed Straubel Foundation. At 21, Harrison started Sparrow in his parents backyard during the height of the Covid pandemic and within 16 months had raised $7M in venture capital, facilitated over $400M in pre-qualified student loans across 30k+ borrowers nationwide. He’s been recognized by Forbes, US News and World Report, the New York Stock Exchange, Business Wire, and Yahoo Finance as a leading entrepreneur at the bleeding edge of fintech innovation. Of all his accomplishments, Harrison is most proud of serving as a Board Director at 7 17 Credit Union in Warren, Ohio, where he leads the organization’s strategy and growth.

Winning Walletshare: How to Transform Elusive Pockets of Membership into Multi-Product Members
In today’s financial landscape, loyalty is no longer the default. Members—especially Gen Z and Millennials—are three times more willing to switch financial institutions if their needs aren’t met. For credit unions, where competition is high and in-person engagement is declining, the challenge is clear: how do we turn disengaged members into lifelong advocates? In this session, Harrison Hochman will unveil a strategic framework to help credit unions reimagine their member relationships. Drawing on conversations with hundreds of institutions nationwide and unique insight from Ohio credit unions, this session will provide a practical roadmap for transforming at-risk and one-product members into engaged, multi-relationship champions. Attendees will learn how to:
1. Reground in proven frameworks that have historically created engaged members.
2. Translate past best practices into a digital-first environment where in-branch touchpoints are scarce.
3. Activate actionable strategies that leverage timing, targeting, and personalization to build trust at scale.
4. Replicate branch “magic moments” digitally through real-time data and automated actioning.
With case studies, data-driven insights, and step-by-step playbooks, participants will walk away with a clear plan to boost engagement, deepen loyalty, and future-proof their membership base.

President & CEO, NEACH

Sean Carter is President and CEO of NEACH and its’ subsidiary NEACH Payments Group. Sean is responsible for the strategic direction of both companies. Sean is also responsible for ensuring that NEACH Members and clients of the subsidiary have access to high quality products, services, and resources. Sean speaks at several conferences across the country. Sean received his AAP in 1999 and was recently recertified in 2024. Sean received his APRP in 2023.

Sean Carter will be joined by Synergent's Chief Growth Officer, Rebekah Higgins, for a breakout session on fraud.