Understanding Emotional Intelligence

Join the Maine Credit Union League and ServiStar Consulting for a live virtual training on emotional intelligence.

ServiStar Consulting has partnered with hundreds of credit unions across the country over the last 25 years, guiding them through transformations that led to award-winning cultures and measurable business results. Their approach blends research-backed training, credit union-specific expertise, and an unwavering commitment to making it easy for clients to succeed. Today, ServiStar is proud to be a CUSO serving credit unions exclusively.

Date: Wednesday, April 15
Time: 9:00 am – 12:00 pm
Location: Virtual
Fee: $99 per attendee
Trainer: Scott Anderle

Emotional intelligence (EI) is the ability to understand, manage, and use your own emotions in positive ways while recognizing, empathizing, and influencing the emotions of others. This is a virtual instructor-led learning course that helps boost essential emotional intelligence competencies . The program has been designed to help you Connect, Communicate and Collaborate with others more effectively.   

The number one skill sought after when hiring leaders is emotional intelligence. Most people get promoted because they excel at the skill set required by their current job. As we move into leadership we need to learn how to win with people. We will be discussing the emotional intelligence skills that World Economic Forum’s “The Future of Jobs 2023” reports as 5 of the top 10 core skills required by workers today.

What you will walk away with:

• Understand the four core aspects of emotional intelligence: identifying, utilizing, understanding and regulating emotions.
• Develop the ability to understand and relate to the emotions of others.
• Learn how to articulate thoughts and emotions clearly and assertively without being aggressive.
• Engage in continuous self-reflection to identify strengths and weaknesses for personal interactions

Instructor Scott Anderle uses his talents of instruction, compassion, and communication to influence others in ways that let them grow and achieve things that make them happy. During his time at Chick-Fil-A, he developed operations structures to transform the customer experience and always led by example. He developed training systems for onboarding new front-of-house team members that led to his team receiving back-to-back years of Symbol Status.