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TZID:America/New_York
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BEGIN:VEVENT
UID:1300@mainecul.org
DTSTART:20230525T090000Z
DTEND:20230525T160000Z
DTSTAMP:20230403T133422Z
URL:https://mainecul.org/education-events/education-events-calendar/servic
 e-foundations/
SUMMARY:Service Foundations
DESCRIPTION:May 25\, 2023\n\n 	Time: 9:00 am to 4:00 pm\, lunch included\n 
 	Cost: $250.00/$195.00 for CUs under 50 Million\n 	Location: Maine Credit 
 Union League\, 2 Ledgeview Dr.\, Westbrook\n\nThe Maine Credit Union Leagu
 e is pleased to announce a new training program. In Service Foundations\, 
 attendees will discuss the importance of creating positive service behavio
 rs within their institution and with their members. After identifying the 
 behaviors of good customer service\, participants will build a foundation 
 of skills to build rapport\, trust\, empathy\, and active listening. Atten
 dees will bring these behaviors together to show accountability and how it
  factors into the service experience.\n\nObjectives\n\n· Identify the dif
 ference between empathy and sympathy\n· Determine behaviors that lead to 
 building connections\n· Identify factors that build trust and mistrust\n
 · Determine what accountability sounds and looks like\n· Identify the di
 fferences between blame and accountability\n· Identify characteristic of 
 active listening\n· Define the difference between hearing and listening\n
 · Define customer service\n· Identify critical customer service behavior
 s
LOCATION:Maine Credit Union League\, 2 Ledgeview Drive\, Westbrook\, ME\, U
 nited States
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 ok\, ME\, United States;X-APPLE-RADIUS=100;X-TITLE=Maine Credit Union Leag
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