Teller Development Academy

Teller Development Academy Schedule (must attend all classes):
February
24: Teller 1, day 1, webinar 1 & 2
25: Teller 1, day 1, webinar 3; Teller 1, day 2, webinar 1
March
17: Teller 1, day 2, webinar 2 & 3
18: Teller 2, day 1, webinar 1 & 2
April
9: Teller 2, day 1 webinar 3; Teller 2, day 2, webinar 1
14: Teller 2, day 2 webinar 2; Teller 2, day 2, webinar 3
May
7: Teller 3 and Graduation | Senator Inn, Augusta 

Times: All virtual classes will be 10:00 am – 2:00 pm with a lunch break from 11:30 am – 12:30 pm.

The in-person graduation and course will be held from 9:30 am – 4:00 pm and lunch will be provided. Please reach out to Jordan Inkley to note any allergies or dietary restrictions for lunch. The virtual classes will also be recorded if you have to miss a date or want to join at a later point. This is the only certified teller series for 2026, so please capitalize on the class recordings if you would like to register and add an attendee after the course has already begun. 

Tellers are the face of your credit union—and every day brings new challenges, questions, and opportunities to shine. This dynamic training program equips tellers with the confidence, skills and adaptability to handle anything that comes their way. Whether tellers are new to the role or ready to level up, this program is their launchpad for teller excellence.

• Modular programming: Complete all three parts to earn your Certified Teller Specialist Certification.
• Always evolving: Content is continuously refreshed based on real-time credit union feedback, ensuring relevance and impact.
• Celebrate success: Graduates are honored with a lunch in their honor, because growth deserves recognition.

The Teller Development Academy includes:

• Part One – Teller Basics
• Part Two – Service and Sales
• Part Three – Professionalism and graduation

Total Cost: $1,514; Under $50 Million: $1,314. $1,714 for associate members. ($209 for each virtual class and $260 for the in-person and graduation class)
Billing will be broken up and completed after each individual class date. 

Instructor: Shannon Lindstrom

*CLASS DISCLAIMER AND CANCELLATION FEE: Any cancellation made less than one week in advance will result in a cancellation fee. The amount of the fee will be 100% of the class/training fee. If our classes/trainings do not get enough registered attendees, we may have to make the decision to change the date, move an in-person training to a virtual one, or cancel the class. We will do our best to make you aware of that with enough notice.*