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September 4 | 3:00 pm - 4:30 pm ET
Category:
CU Webinar
Webinars - Live
Contact: Lauren Simonds at lsimonds@mainecul.org
Equip your team with the practical skills and tools they need to handle any member interaction, no matter how challenging, with professionalism, confidence, and purpose.
This timeless webinar will dive into how to transform tense situations into opportunities for resolution, loyalty, and member service!
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Apply proven techniques to defuse tension and redirect difficult behavior
- Train staff to respond with confidence and without escalating the situation
- Maintain professionalism while protecting your institution from legal and reputational harm
- Navigate regulatory obligations during emotional or abusive encounters
- Document, escalate, and follow up on high-risk interactions properly
For more information, including pricing and registration, click here.