This is the second part of a three-part series to earn the Certified Teller Specialist Certification.
Attendees will take an in-depth look at member service excellence and becoming a trusted member advisor. Topics will include professional service and sales, building relationships to create member loyalty, strategies for effective listening and asking the right questions, cross-selling in a positive manner that is beneficial to members, making sales a natural part of interactions with your members, the basics of IRAs, share insurance and shared branching.
Please complete and submit the form below to register for this event. You will be placed on a waiting list if the number of attendees for your reservation is greater than the number of seats available.