Member Service Representative

Northeast CU is hiring a Member Service Representative at its Portsmouth Navy Shipyard location.


Provide members and potential members with product and service information in a helpful efficient manner, build and retain member relationships, through service quality and member needs satisfaction; open and close member accounts, promote the Credit Union’s products and satisfy members’ financial needs through selling additional credit union services; originate loans and increase deposits by meeting identified member needs; cross sell other NECU products and services and ancillary products as appropriate.

Adhere to and uphold Northeast Credit Union’s Values and Service Standards.

Key Responsibilities:

Work involves extensive communication including, but not limited to, verbal, written and electronic, interaction, and collaboration with people on a daily basis in order to provide exemplary service.

  • Meet members’ needs by providing outstanding service, problem resolution and needs based selling; interviewing loan applicants, closing loans, cross-selling, referring mortgages or prospecting and seeing the mortgage process from application to loan closing.
  • Meet individual sales goals along with cross-selling credit union products and services which includes Credit Life/Credit Disability; Debt Protection; GAP; and Route 66.
  • Accurately process member service transactions, maintaining proper security, while exercising good judgment, utilizing knowledge of products and services, and related procedures.
  • Adhere to operational controls including legal and regulatory procedures to ensure the safety and security of members and Credit Union assets.
  • Other job-related duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


  • Two to five years’ similar or related experience.
  • A high school education or GED.
  • Must be able to perform the daily activities of each transaction from initial disclosure to the closing and funding functions.
  • Excellent communication skills- written & verbal.
  • Ability to organize, prioritize and perform multiple tasks simultaneously.

Benefits Include:

  • Comprehensive medical, dental, life and insurance benefits.
  • 401(k) plan with employer contributions up to 11%.
  • Career growth opportunities.
  • Paid time off and holidays.
  • Tuition assistance.
  • Training to support your career goals.
  • The chance to make a difference in your community, through day-to-day interactions and volunteerism.

Join us today!

Equal Opportunity Employer