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Maine State CU is hiring a Member Experience Specialist II in Augsuta.
Overview
- Salary Range: $20.00 – $22.00 hourly
Description
Are you passionate about delivering exceptional customer service and helping people reach their financial goals? We’re seeking a Member Experience Specialist II to join our high-volume Augusta Branch, where you’ll build meaningful member relationships, support daily branch operations, and thrive in a collaborative team environment.
In this role, you’ll build strong member relationships, process financial transactions, identify financial needs, recommend products and services, and serve as a resource for team members. You’ll also assist with branch operations, cash management, fraud prevention, and assisting with training newer staff.
What You’ll Do:
- Process deposits, withdrawals, loan payments, and other transactions
- Provide personalized solutions that support members’ financial well-being
- Educate members on credit union products and services
- Assist with fraud prevention and account research
- Support and train Member Experience Specialist team members
- Participate in community outreach and branch initiatives
Qualifications
What We’re Looking For:
- Experience in customer service, banking, credit unions, financial services, or cash-handling environments
- Strong communication and relationship-building skills
- Ability to multitask while maintaining accuracy and attention to detail
- A passion for helping others and delivering exceptional service
- Previous teller or credit union experience preferred
Compensation: $20/hour to $22/hour depending on experience.
Benefits of Employment with Maine State CU
In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.
We are also proud of the benefits we offer:
- Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97%
- HSA – generous employer contribution
- Employer-funded HRA
- Employer-subsidized dental and vision insurance
- 100% employer-paid life, short-term disability, and long-term disability insurance
- Accident insurance
- Competitive wages, and annual evaluations with compensation adjustments
- Generous 401(k) employer match, plus annual discretionary contribution
- Generous PTO with immediate PTO accruals + 8 hours of birthday PTO & 12 paid holiday
- Education reimbursement – up to $5,000 annually for undergraduate
- Opportunities to volunteer in our local communities
- 100% Employer-paid EAP, which includes 6 free mental health sessions
- Wellness reimbursement of up to $150
If you’re looking for an opportunity to grow your career with a community-focused organization that values service, teamwork, and member relationships, we’d love to hear from you!
Apply today and help create exceptional member experiences at our Augusta Branch!