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Maine State CU is hiring a Member Experience Specialist I in Augusta.
Description:
Are you someone who loves creating meaningful connections and making a real impact in people’s lives? At our Main Branch, we’re looking for enthusiastic, service‑driven individuals to join our team as Member Experience Specialist. This role is more than just helping members with transactions—it’s about delivering a warm welcome, offering knowledgeable guidance, and ensuring every person who walks through our doors feels valued, supported, and heard.
In the Member Experience Specialist role, you will be responsible for greeting and engaging members primarily in person and, when needed, through online channels or by phone to understand their needs and deliver exceptional service. You will quickly identify the purpose of each visit or inquiry, complete requested transactions with accuracy and care, and seamlessly connect members with the appropriate team member for specialized support.
Qualifications:
The successful applicant will be a highly motivated, team oriented, positive thinker with a desire to provide exceptional service in a fast-paced environment. You should have a minimum of six months related experience (e.g., customer service, accuracy in cash handling, etc.). Also required are strong interpersonal skills, professional appearance, solid work ethic, reliable attendance and an ability to be detail oriented. A high school diploma or GED is required.
Benefits of Employment with Maine State CU:
In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.
We are also proud of the benefits we offer:
- Employer-subsidized medical insurance plans
- HSA – generous employer contribution
- Employer funded HRA
- Employer-subsidized dental and vision insurance
- 100% employer paid – life, short-term disability and long-term disability insurance
- Accident insurance
- Competitive wages, and annual evaluations with compensation adjustments
- Generous 401(k) employer match, plus annual discretionary contribution
- Generous PTO with immediate PTO accruals + 8 hours of birthday PTO & 12 paid holidays
- Paid parental leave
- Education reimbursement – up to $5,000 annually for undergraduate & $10,000 annually for graduate degree
- Opportunities to volunteer in our local communities
- 100% employer paid EAP which includes 6 free mental health sessions
- Wellness reimbursement of up to $150
- Free coffee, tea, and hot chocolate and an abundance of food