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Maine State CU is hiring an eBranch Member Experience Specialist in Farmingdale.
Description:
The eBranch Member Experience Specialist (MES) is responsible for delivering exceptional member experiences through digital and remote channels. This position combines advanced financial expertise with a deep understanding of virtual service delivery to establish, maintain, and grow member relationships. The eBranch MES provides personalized financial guidance, cross-sells credit union products, supports technical inquiries, and ensures that every interaction via phone, chat, or video reflects the credit union’s service culture and commitment to excellence.
*PLEASE NOTE: THIS IS AN ON-SITE, IN-PERSON POSITION. CANDIDATE MUST RESIDE IN STATE OF MAINE, POSSIBLE HYBRID OPPORTUNITY ONCE FULLY TRAINED*
Qualifications:
The ideal candidate is a motivated, team‑oriented professional with a positive attitude and a strong commitment to delivering exceptional service.
- Provide prompt, accurate, courteous, friendly, timely and professional service to all members/co-workers.
- Accurately process member transactions.
- Maintain knowledge of all credit union products and services and financial education tools.
- Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
Education & Experience:
- High school education or GED
- One month to twelve months of similar or related experience.
Benefits of Employment with Maine State CU:
In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team.
We are also proud of the benefits we offer:
- Employer-subsidized medical insurance plans
- HSA – generous employer contribution
- Employer funded HRA
- Employer-subsidized dental and vision insurance
- 100% employer paid – life, short-term disability and long-term disability insurance
- Accident insurance
- Competitive wages, and annual evaluations with compensation adjustments
- Generous 401(k) employer match, plus annual discretionary contribution
- Generous PTO with immediate PTO accruals + 8 hours of birthday PTO & 12 paid holidays
- Paid parental leave
- Education reimbursement – up to $5,000 annually for undergraduate & $10,000 annually for graduate degree
- Opportunities to volunteer in our local communities
- 100% employer paid EAP which includes 6 free mental health sessions
- Wellness reimbursement of up to $150
- Free coffee, tea, and hot chocolate and an abundance of food