Branch Manager

New Dimensions FCU is hiring a Branch Manager at its Skowhegan location.


  • To direct the operations of the credit union facility, ensuring the facility meets organizational, financial, operational, service, security, and growth plans.

Essential Functions & Responsibilities:

  • Originates consumer, mortgage, and commercial loans. Processes and closes consumer and mortgage loans according to credit union policies and federal and state regulations.
  • Schedules, trains, and monitors the work of branch personnel: conducts performance reviews; reviews and approves, denies, or modifies department recommendations from subordinates.
  • Monitors branch operating results relative to established objectives and insures appropriate steps are taken to correct unsatisfactory conditions.
  • Represents the branch as appropriate within the community and in its relationships with members, sponsor organizations(s), suppliers, other financial institutions, and similar groups.
  • Maintains communications with main office; prepares and submits reports; attends scheduled management meetings.
  • Monitors all branch activities to ensure they are in compliance with established credit union policies and procedures.
  • Performs other job-related duties as assigned.

Performance Measurements:

  • Maintain a cohesive, highly trained, motivated staff sufficient to meet daily branch demands.
  • Provide informed, professional and accurate service and support to all members and associates.
  • Maintain or exceed annual budgeted branch operating and growth plan while maintaining or improving the financial stability of the branch.
  • Develop and maintain business partner relationships with the community and area schools and coordinating branch participation in community activities.
  • Effectively evaluate the efficiency of the branch and develop specific recommendations for improvements to personnel, facilities, products, pricing, policies, and processes.
  • Promote a sales culture within the branch by example. Coach and develop employees to identify cross sales opportunities.
  • Ensure recovery of all critical branch functions for business contingency within recovery times set by business constraints or disaster recovery plan.
  • Note observations of employee performance. Give and receive feedback from employee on the same no later than 7 working days, sooner if performance has negative impact. Complete performance reviews and coaching sessions within the prescribed timeframe.
  • To comply with requirements of the Bank Secrecy Act, NCUA Rules and Regulations, and any other regulations pertaining to the job as described and credit union operations.

Knowledge and Skills:

  • Experience – five years of similar or related experience with a two year degree or seven years of related experience.
  • Education – a two-year college degree.
  • Interpersonal Skills – The ability to motivate or influence others is a material part of the job, requiring a significant level of diplomacy and trust. Obtaining cooperation (internally and/or externally) is an important part of the job.
  • Other Skills – Highly motivated, strong communication skills, experienced in all aspects of consumer and real estate lending and proficient with computer applications.
  • Physical Requirements – while performing the duties of this job, the employee is occasionally required to sit, frequently stands and walks (including going up and down stairs), use hands and fingers, reach with hands and arms, talk, and hear. The specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.
  • Work Environment – The noise level in the work environment is usually moderate.

This job description is not a complete statement of all duties and responsibilities comprising the position.


All resumes can be sent to